Duplicate payment
The same order was charged more than once and both successful transactions can be verified.
Refund and Cancellation Policy
This revised policy explains when a digital subscription payment may be cancelled, reviewed, refunded, or corrected and the expected timeline for each stage.
Eligibility & Subscription Nature
Before purchasing, please understand the nature of our service. We do not sell "winning predictions" or guaranteed outcomes. We only sell subscription usage limits (access to our AI analytics and signal tools for a set period/limit).
Refund approvals are strictly based on payment verification and platform-side technical delivery logs. We do not issue refunds under any circumstances for prediction outcomes, personal gameplay losses, or game win/loss results. Whether you win or lose is entirely your own responsibility.
Paid but not activated
Payment succeeded but paid access was not delivered and support could not restore it within a reasonable period.
Material technical failure
A platform-side issue prevented use of the purchased paid service and no working remedy was provided.
Cancellation before use
A request was submitted within 7 calendar days and the paid features have not been materially used.
Refund process timeline
Typical processing stages after a complete request is received
1. Submit your request
Within 7 calendar daysSend your registered email, order or payment ID, plan name, payment date, and reason through the Contact page.
2. Acknowledgement
Within 1 business daySupport confirms receipt and may request limited information needed to locate and verify the transaction.
3. Eligibility review
Within 3 business daysWe review payment status, service activation, account usage, duplicate charges, and relevant technical records.
4. Refund initiation
Within 2 business days after approvalApproved refunds are initiated through the payment gateway to the original payment method.
5. Bank settlement
Usually 5-10 business daysYour bank or payment provider completes the credit. Actual settlement time is controlled by the provider.
Non-refundable cases
- Prediction or Gameplay Losses: We do not offer refunds if you lose money on third-party gaming platforms. Game outcomes are independent, and win/loss results are strictly your own responsibility.
- Guarantee Expectations: We do not sell guaranteed wins. Refunds are not issued based on dissatisfaction with prediction outputs, signals, or win rates. We sell prediction limits only.
- Paid features were materially used or the request was submitted after the 7-day request window.
- The account was suspended for fraud, unauthorized sharing, resale, abuse, scraping, or another Terms violation.
- The customer supplied an incorrect payment address or incomplete information and the service was otherwise delivered.
- Any taxes, gateway fees, or deductions that applicable law or the payment provider does not permit us to reverse.
Payment exceptions
Failed or pending payment: If money was debited but the gateway reports a failed or pending transaction, the issuing bank normally reverses it automatically. Contact support if it is not reversed within the bank's stated timeline.
Duplicate payment: Report both transaction IDs within 7 calendar days. The verified duplicate amount may be refunded in full.
Original payment method: Approved refunds are sent only to the original payment instrument. We do not issue refunds to an unrelated bank account or wallet.
Request a review
Include your registered email, order or payment ID, plan name, payment date, and a concise explanation. Never share your UPI PIN, OTP, card PIN, password, or full banking credentials.
This policy forms part of the Terms of Service. Statutory consumer rights, where applicable, are not limited by this policy.